Analisis Kepuasan Pengguna Website Jurnal Online dengan Menggunakan Metode Webqual (Studi Kasus Buletin Penelitian Sistem Kesehatan)

Abstract

Research on "Analysis of User Satisfaction
Website Journal Online using WebQual Method (Case Study
Bulletin of Health System Research)" is a study that focuses
on assessment website to see views of end-user perception
(end user). The perception is illustrated by the relationship
between the quality of services or the influence of a website
with the level of intensity and user satisfaction of online
journals.
The method used in this study is a quantitative method to
measure the relationship or influence between the quality of
website services with the level of user satisfaction online
journal. To analyze user satisfaction of online journal
website in Bulletin of Health System Research using
WebQual theory which is a technique or measurement scale
of website quality based on end user perception (end user).
Meanwhile, to see the relationship / influence of user
satisfaction with the intensity of visits to the website, using
the SEM method (structural equation model).
From this research it is known that the quality of the most
influential websites on there website user satisfaction on the
quality of the information provided in the website. While the
most influential in the intensity of visits a website based on
research results is user satisfaction. So that it can be
concluded that if the manager wants to increase the intensity
of the visit the journal website, then the manager should
improve the quality of the website, especially the quality of
the information so that users will be more satisfied in using
the website.